Your questions, answered.
At Ellis&Co Cleaning Services, we believe in transparency and a smooth, stress-free experience. Here, you’ll find answers to frequently asked questions about our domestic cleaning services, helping you make informed choices and enjoy a cleaner, calmer home. If you can’t find the information you need, please don’t hesitate to contact us directly.
Frequently asked questions
We understand that inviting cleaners into your home comes with questions. We've compiled our most frequently asked questions to provide you with all the information you need, highlighting our commitment to quality, trust, and a truly spotless finish.
How much does a clean cost?
Our cleaning costs vary based on the size of your home and the services you require. We offer clear, transparent pricing with no hidden fees. Visit our pricing guide or contact us for a personalised quote.
What's included in the cleaning?
We offer comprehensive domestic cleaning services tailored to your home and lifestyle. Our standard cleans cover all the essential areas, with flexible options to suit your specific needs. By cleaning beyond the obvious, we help create a home that feels genuinely cared for. Find out more on our services page.
Do I need to be at home when you clean?
No, you don’t need to be home. Many of our clients provide access through a key or entry code, so they can return to a sparkling clean home without disrupting their day. You can trust us to treat your space with the utmost care and respect.
Are you insured and DBS checked?
Absolutely. For your complete peace of mind, Ellis&Co Cleaning Services is fully insured, and every member of our team is DBS checked. Your home and belongings are in safe, trusted hands.
How do I book a clean with Ellis&Co
Booking is easy and flexible! You can reach us via phone at [[phonenumber]], email at [[email]], or through the contact form on our website. We'll discuss your needs and confirm your appointment promptly.
How often should I book a clean?
How often you need cleaning depends on your lifestyle and home. We offer weekly, bi-weekly, monthly, and one-off deep cleaning services, and we’ll help you choose the schedule that best suits your needs.
Do you bring your own cleaning products?
Yes, we bring all the professional-grade cleaning products and equipment needed to deliver a thorough, efficient, and consistently high-quality clean every time.
How long will a clean take?
The duration of a clean varies based on the size of your home and the specific services requested. We provide an estimated timeframe when you book.
Can you clean homes with pets or children?
Yes, we are experienced in cleaning homes with pets and children. We use safe, effective products and are mindful of your family's needs, creating a comfortable environment for everyone.
What makes Ellis&Co Cleaning different from other companies?
We clean beyond the obvious. Our clients notice the difference straight away: a home that feels genuinely cared for, not simply ‘tidy enough’. With a non-judgemental, supportive approach and consistently high standards, we stand apart. We clean every home as though it were our own.
Will I feel judged about the state of my home?
Absolutely not. We understand life gets busy, and our priority is support, not criticism. We are completely non-judgemental and respectful of your home, no matter its current state.
Can I trust Ellis&Co Cleaning in my home?
Trust and reliability are at the core of our service. We are fully insured, trained, and professional. We treat your home with the utmost care, respect, and attention, just as we would our own.
Will anything get broken or moved?
We treat your home like our own, handling items carefully, tidying up after ourselves, and respecting your space. We are meticulous and attentive to detail to ensure nothing is misplaced or damaged.
What if my schedule changes?
We're pretty flexible and responsive. We offer clear communication and work with you to accommodate changes in your schedule, understanding that life happens.
How do payments work?
Prices are explained upfront – no hidden fees. We accept cash after the clean or bank transfer. We aim to make the payment process as straightforward as our cleaning service.
Do I need to prepare my home before you arrive?
There's no pressure! You don't need to tidy everything before we arrive. We're here to help, and we're accustomed to cleaning even 'lived-in' homes.
How do you access my home?
You can provide keys, access codes, or be present for the clean – whatever works best for your lifestyle and ensures a smooth process. Your convenience is our priority.
How do you ensure consistent quality?
We maintain consistent high standards by cleaning every home as if it were our own. Our professional training, attention to detail, and commitment to excellence guarantee a stress-free and reliable service every time.
Ready for a cleaner, calmer home?
We hope these FAQs have answered your questions and given you confidence in Ellis&Co Cleaning Services. Our goal is to provide you with a stress-free experience and a home that truly shines. Let us take care of the cleaning, so you can enjoy more of what matters.